Privacy Policy

1. Information We Collect

When you submit an inquiry, request a quote, or place an order on gradin-lifts.com, we collect the following information:

• Contact details: Name, company name, email address, phone number, WhatsApp number
• Project details: Equipment type, technical specifications, load capacity, installation location
• Communication records: Email correspondence, inquiry form submissions, chat messages

We do not collect payment information through this website. All financial transactions are handled offline via bank transfer or letter of credit.

2. How We Use Your Information

Your information is used exclusively for:

• Preparing technical proposals, CAD drawings, and quotations
• Processing and fulfilling your order
• Communicating about production status, shipping, and after-sales support
• Responding to your inquiries and technical questions

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies

This website uses cookies for the following purposes:

• Necessary cookies: Required for website functionality and security
• Analytics cookies: Google Analytics to understand website traffic and improve user experience
• Functional cookies: Language preferences (GTranslate), live chat functionality (Chaty)

You can manage your cookie preferences through the cookie banner displayed on your first visit. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We use the following third-party services that may process limited data:

• Google Analytics & Google Ads: Anonymous traffic analysis and advertising measurement
• GTranslate: Website translation functionality
• Chaty: WhatsApp and live chat integration

These services have their own privacy policies and data processing agreements.

5. Data Retention

We retain your information for the duration of our business relationship plus a reasonable period thereafter for warranty, legal, and regulatory compliance purposes. Technical documentation and project files are archived permanently to support lifetime after-sales service.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to or restrict certain processing activities

To exercise these rights, contact us at manager@gradinlifts.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

8. Contact

For questions about this Privacy Policy or our data practices:

Email: manager@gradinlifts.com